Shipping Policy

Last Updated: 2024-05-15

At lumenta.top, we are committed to delivering your order quickly and efficiently. Please review our shipping policy below for details on how we process and ship your purchases.

Order Processing

  • All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays) after payment confirmation.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer various shipping methods to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping: Estimated 5-10 business days for delivery after shipment.
  • Expedited Shipping: Estimated 3-5 business days for delivery after shipment (available for select regions and products).

Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays, customs procedures, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost during the checkout process before finalizing your purchase.

  • Enjoy FREE Standard Shipping on all orders over $50 (pre-tax and after any discounts applied) within eligible regions.

International Shipping

We are proud to offer international shipping to a growing number of countries, including the United States (US) and the European Union (EU). If your country is not listed at checkout, please contact us for assistance.

  • Customs, Duties, and Taxes: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient. lumenta.top is not responsible for any customs and taxes applied to your order.
  • Delivery Times: International delivery times can vary significantly based on the destination and customs processing. Please allow additional time for international deliveries.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package’s journey directly on the carrier’s website.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

  • Website: lumenta.top
  • Owner Name: Ala Manson
  • Company Address: 5136 Gaines Street, Oklahoma City, OK, US
  • Email: [email protected]
  • Phone: +15548633725