Refund and Returns Policy

Last Updated: June 20, 2024

At lumenta.top, owned by Ala Manson, located at 5136 Gaines Street, Oklahoma City, OK, US, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help with our straightforward refund and returns policy.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • The item must be in its original, unopened, and unworn condition.
  • All original tags, labels, and protective packaging must be intact.
  • The item must not show any signs of use, wear, washing, or alteration.
  • A valid proof of purchase (order number, invoice) is required.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Personalized or custom-made items.
  • Items marked as “Final Sale” or “Non-Returnable”.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return. You can also call us at +15548633725.
  2. Receive Instructions: Our customer service team will review your request and provide you with return instructions, including the return shipping address.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and proof of purchase.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged or incorrect. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

If you wish to exchange an item for a different size, color, or an entirely different product, please contact us at [email protected] to arrange the exchange. Please note that exchanges are subject to product availability and the same return eligibility conditions apply.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at [email protected] or call +15548633725 with details of the product and the defect. We will provide instructions on how to return the item and will cover the return shipping costs. Upon inspection, if the item is indeed damaged or defective, we will offer a full refund or a replacement, as per your preference and product availability.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: